Refund & Return
We want you to be happy with your iTeaworld purchase. If not, our return and exchange process is simple and hassle-free.
Taste Guarantee
We offer unconditional refunds within 15 days of receiving the tea if you are not satisfied, no need to return the product
We offer a 30-day refund policy from the date of receiving the goods. If for any reason you are not completely satisfied with your purchase, you have the option to request a refund or exchange within this timeframe.
Returns
If you need to request a return, kindly provide us with your order number or the email address used to place your order.
Refunds will be processed to the original payment method.
- Items must be in new condition, including all accessories and packaging.
- Shipping costs are non-refundable.
- International orders will not be refunded for non-payment of import duties, taxes or fees.
- Refunds are limited to the total amount paid.
For returns, please ensure not to send it to the original address.
Please contact us for complete return steps.
Refund Timeline
Upon receiving your return request, we aim to process refunds within approximately 5 business days. However, please note that the timing of the refund appearing on your statement may vary depending on your payment provider.
Damaged, Wrong product, Exchanges
If you receive the wrong product or your package arrives damaged, please contact our customer support team immediately. We apologize for any inconvenience caused and will take swift action to rectify the situation.
For wrong or incorrect items received, we will arrange for the correct product to be shipped to you at our expense.
In the unfortunate event of receiving a damaged package, please provide us with photographic evidence of the damage. We will either send a replacement or offer a full refund, depending on your preference.
Who pays for return shipping?
If the return or exchange is due to an error on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping costs. However, if the return or exchange is due to a change of mind or any other reason not related to an error on our part, the customer will be responsible for the return shipping costs.
Contact Us
For any questions, concerns, or to initiate a return or exchange, please contact our customer support team at support@iteaworld.com. Our dedicated team will be happy to assist you and provide further guidance throughout the process.
We greatly appreciate your understanding and cooperation with our return policy.
Your satisfaction is of utmost importance to us, and we strive to make your experience with iteaworld enjoyable and worry-free.
Email: support@iteaworld.com(Please attach your order ID)
Phone:+86 13528752368